YU Alert

Yeshiva University employees and students will automatically be entered into YU Alert emergency notification system through their "yu.edu" email address. If no further action is taken, any emergency alerts will be sent to the email address you have on file with Yeshiva University.

However, email is not always the most immediate (or available) way to communicate. In order to receive alerts in the timeliest manner possible, it is strongly recommended that you register your cell phone so that you can receive a "voice message" or "text message" no matter where you are during an emergency.

To help ensure that your current cell phone number is registered in YU Alert and that all of your contact information is up-to-date. Please follow these instructions as soon as possible:

1. Go to the MyYU Portal
2. Click on the first link: "Faculty, Students and Staff. 
3. Enter your "User ID," which is your 9-digit Student or Employee ID number
4. Enter your 6-digit PIN: If you don't remember your ID number or pin number, simply click on. "If you have forgotten your ID" or the "Forgot Pin?" buttons and follow the instructions
5. Once you have successfully logged in into the MyYU portal, please click on the "Personal Information" link then click on "Update Contact Information for Emergency Notification - YU Alert" link (it is the last link among those listed).
6. Review your cell phone number and personal email and make the appropriate changes. Note: students will only be able to make changes to their cell phone number.
7. After you have finished, please be sure to click on SUBMIT to save the changes made to the form. If no changes are needed, you can select the "Close" button instead.

If you do not have a YU-supplied email address, you will need to create an account. It may take up to a week to propagate your information. Once your account is set up, you'll be notified by email so that you can then register your communication preferences.

Please Note: You can only register for a new account from an on-campus computer. You must have an email address to register for an account. If you do not have one, you may sign up for a free email address from an online provider such as MSN, Google or AOL. Most cellphones have an email address based on your phone number that you can use to register. Contact your carrier for further details.

If you are a graduating student or a faculty or staff member leaving YU's employ, please be sure to login to your account and delete all of your contact information. This will ensure that you no longer receive irrelevant notifications. Only you are able to do this.

Students

If you’re a current student at any of Yeshiva University’s campuses, the contact information you provided the University at the time of your registration will automatically be uploaded into YU Alert—the campus-wide emergency notification system. No further action is necessary unless you have new or additional contact information to add.

Employees, Faculty, and Post-Doctoral Members

Basic contact information available in University records of all current faculty and post-doctoral members will automatically be loaded into YU Alert—the campus-wide emergency notification system. However, many employees, faculty members and post-doc members have not provided the University their personal phone or email addresses. In the event of an emergency, it becomes extremely critical for the University to have as many ways of contacting its members as possible.

Employees, faculty and post-doctoral members who have an email contact on record will receive a self-registration email from “Offices of Security of the Manhattan campuses of YU and Einstein [support@everbridge.com].” Please make sure you take the time to follow the simple steps to review the information Yeshiva has and update YU Alert with any additional contact information (personal email address, mobile/smartphone, etc.).

No, you can also submit SMS and text messaging devices, land-line phones (messages will come via voice mail) and additional email addresses. Yeshiva University can send messages to any device that can receive text message through cellular service, including many cellphones, some text pagers, BlackBerry and/or iPhones, and some wireless PDAs.

Yes. You can enroll multiple devices through the software. For example, you can enroll two cellphones and three land-line phones. You can put in phone numbers of different locations. For instance, one number for your dorm, another for your job and a third for your home on weekends. This allows an alert to find you, whatever your personal circumstances.

There is no cost to sign up. The only charges you incur would be the normal fees charged by your mobile service provider for receiving text messages and/or airtime.

Messages will only be sent under the following circumstances:

• When a situation presents a threat to community safety at any of our campuses;
• When there are major facility or campus closures;
• For timely warning of criminal activity;
• When system tests need to be performed

This depends on your cellular service provider's capabilities. It could be immediately or could take some time. We recommend that you opt in using SMS delivery with an SMS capable device as that method is usually the fastest and most reliable. Email isn't well-suited to emergency communications. As is the case with dropped calls on a cellphone, it is quite possible you will not receive an alert at all; this is beyond our control.

Text messages will be brief and contain vital and immediate information. When faced with a critical incident, the University could distribute pertinent information via any or all of the following: 

• Text message
• Voicemail
• Mass email
• Campus voicemail
• A bulletin on www.yu.edu or affiliated school's Web site
• YU's hotline 888.YUSAFTY (888.987.2389)
• Campus flatscreens
• Other available communication channels

No. This system will not be used to deliver any type of advertising content or nonessential notifications.

Text alerts are just one of the communication channels used by YU in the event of an emergency. While text messages are generally more reliable, we will leave an automated voice mail if a cellphone is your only contact number. Bear in mind that YU Alert is not replacing YU's other methods of communication; it is simply enhancing the University's options for distributing information rapidly.

Everbridge Aware is an industry leading emergency notification system that Yeshiva University has implemented to power its YU Alert. More information on Everbridge Aware is available at http://www.everbridge.com.

Text and phone voice notifications to your phones will always include YU ALERT and reference to the website www.yu.edu/yualert. Emails always come from yualert@yu.edu.

Any call from YU Alert will show the following number: (646) 592-4199. Simply save this number to your cellphone, address book, etc., as YU Alert. 

YU Alert will automatically show up on your phone the next time you receive a notification and you'll know it is an authentic message.

If you missed a call from YU Alert, in an emergency the system will keep trying you until you confirm receipt of the message.

If it is an emergency, please call 911 or your campus security. Please go to the Safety & Security homepage and locate the appropriate contact information.

If you have any questions or feedback about YU Alert, Everbridge Aware, or the emergency notifications you receive, please email your questions and comments to yualert@yu.edu.

1. Go to Everbridge
2. Click on the “Forgot Password?” under the login window.
3. In the next window, click on the “Forgot Member ID?” link under “Enter Your Member ID.”
4. On the next screen, enter your first and last names, and your email address. The system may want verify your identity through one of the secret questions you would have chosen during registration.
5. Once the system authenticates your identity, the system will send your member ID to your primary email address on record.

1. Go to Everbridge. 
2. Click on the “Forgot Password?” under the login window.
3. Enter your member ID and click on reset password.
4. An email with a temporary password will be emailed to the primary email address you have provided to the University.
5. The email will have a link that will allow you to change the temporary password to your preferred password.

If you have already registered to YU Alert in the Everbridge Aware system, you may go to Everbridge and login using the username and password you created during the registration process.

Once you login, click on the Members link on the left. Under “Members,” you will see manage member information. Clicking on that link will allow you to view your contact information. You may change or add new contact information, and may change the devices order you want YU Alert to notify you.

Please Note: It is recommended you have your mobile phone as your path for emergency notifications. If you have a mobile phone that is capable of receiving text messages, you may choose text to mobile and call to mobile as your top two paths, followed by email and any other device path you may have included.

All contact information provided to the University by students, faculty and employees are stored mainly in Banner and a few other data repositories. Periodically the YU Alert member database is updated from those University sources.

Registration in Everbridge allows you to review and update your contact information on a regular basis, especially when you add or change a new phone number or an email address.

Please Note: Changing your name or contact information does not automatically change your name or contact information in Banner or any other member database you belong to. You will have to notify your administration through Student Records, Faculty Records or Payroll.

Every year Yeshiva University sends out a self-registration invite from YU Alert through the Everbridge Aware system.

If you cannot remember if you have registered with YU Alert in Everbridge, please follow the FAQ instructions above on finding your Member ID. In the email you receive from YU Alert, if you see the Member Alias ID in the body of the message, you have registered and that is the Member ID you will use to login into Everbridge. If you see just the Member ID and not the Member Alias ID, you have not registered with YU Alert.

Presently, Yeshiva University is focusing its efforts on making sure contact information on all members (students, faculty and employees) is first captured. YU Alert is looking into expanding its emergency notification reach to member’s families and/or their significant others. When a decision is made on this, YU Alert will notify Yeshiva University members on how members can add their families and/or their significant others to YU Alert.

It is not recommended that you add your spouse or significant other’s phone number or email address to your record. Everbridge cycles through your phone numbers and email addresses in the order you set in the system. If you were unable or unavailable to acknowledge receipt of the notification, the system tries to reach you on your significant other’s contact information. If that person acknowledges receipt of the notification that was primarily intended for you, you may never receive another notification of the emergency at your location.