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Organizational Structure for Information Technology Services

To remain competitive among other leading national research universities, Yeshiva University requires a nimble and responsive information systems environment, high levels of integration among its applications as well as a reliable and cutting edge network infrastructure. High level support of academic and clinical research endeavors is also paramount to our success. To create greater efficiencies and attain a higher level of accountability,  Information Technology Services has 4 main units with Directors who report directly to Vice President Marc Milstein, the University’s Chief Information Officer.  (In addition, the Information Security Officer, Sean Cottman, reports to Mr. Milstein.)

The four areas are as follows:

  • Academic Services: technical support for Academic Computing, Multimedia, the Help Desk, and Desktop Support.  The director is Tom Oleszczuk, Ph.D.
  • Technology and Network Operations: University-wide Networks, Security Administration and E-Mail Services.  The director is Tom H. Karson, MD, who is also the Deputy CIO.
  • Central and Administrative Systems: Computer Operations, Servers, Financial Applications Support, and the Student Information System (Banner). The director is Mr. Terry Every.
  • Research Computing: technical and consultative support for University researchers.  The director is Tom H. Karson, MD, who is also the Deputy CIO.

 

 


ITS System and Network Status Blog

Server Maintenance - 9/5/09 - 8PM (RESOLVED)

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All Maintenance has been completed.

If you are still having a problem, please contact the Help Desk at #6123 or 212-960-5294

Thank you for your patience during this time.

The data center server storage is being upgraded at 8:00 pm Saturday, September 5 until approximately 2:00 am Sunday, September 6.

During these hours almost all central server activity will be affected as well as Banner access and Jacada. One of the few areas not affected is Exchange but Blackberry service will be affected. We hope that the choice of these late hours on a holiday weekend will cause disruption to the smallest number of people.

The YU, Einstein and Cardozo websites will also be affected. In their place there will be one simple website indicating that maintenance is being performed and that service will be restored by 2:00 am, Sunday, September 6.

Last Edited by Jim Maron at 9/8/2009 9:59 AM

OC Web Outage - 8/11/09 9am - RESOLVED

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This issue has been resolved.

If you are still experiencing trouble logging into OC Web, please call the Help Desk at 212-960-5294 or #6123

Thank you for your patience and understanding during this time.

The OC Web application is currently unavailable due to technical difficulties.

ITS is aware of the problem and is working to resolve it as soon as possible.

Once the system has been restored, this message will be updated.

Thank you very much for your patience during this time.

Last Edited by Jim Maron at 8/14/2009 11:15 AM

Wilf Network Outage - 8/5/09 2:45pm - RESOLVED

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The Network was unavailable on the Wilf Campus from 2:30-3:30pm on Wednesday August 5th.

ITS has resolve the issue and restored Network Access to the entire Campus.

We apologize for any inconveniences this may have caused.

Thank you very much for your understanding.

 

Last Edited by Jim Maron at 8/6/2009 11:22 AM

Mainframe Outage - 7/28/09 - 5:25PM - RESOLVED

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This issue has been resolved. The Mainframe system is now available.

If you are still experiencing issues with the mainframe, please feel free to contact the Help Desk at 212-960-5294 or #6123.

Thanks very much

The Mainframe System is currently unavailable due to an unexpected outage.

We are aware of this issue and are working quickly to resolve it.

Thank you for your patience during this time.

Posted by Jim Maron at 7/28/2009 5:41 PM

AECOM Web Server Maintenance - 7/28/09 - 5:30PM

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The following Windows 2K3 are scheduled to be briefly offline on Wednesday, July 28 at 5:30 PM

• Aecom Web
• Web Domain
 
The servers need to be rebooted for a corrective action.  We apologize for any inconvenience and expect to have the services back on line shortly thereafter.
 
If you have any questions or concerns, please contact the Help Desk at #6123.

Thank you

 

Posted by Jim Maron at 7/28/2009 5:07 PM
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