Organizational Structure for Information Technology Services

To remain competitive among other leading national research universities, Yeshiva University requires a nimble and responsive information systems environment, high levels of integration among its applications as well as a reliable and cutting edge network infrastructure. High level support of academic and clinical research endeavors is also paramount to our success. To create greater efficiencies and attain a higher level of accountability, Information Technology Services has 4 main units with Directors who report directly to Vice President Marc Milstein, the University’s Chief Information Officer. (In addition, the Information Security Officer, Sean Cottman, reports to Mr. Milstein.)

The four areas are as follows:

Academic Services: technical support for Academic Computing, Multimedia, the Help Desk, and Desktop Support. The director is Tom Oleszczuk, Ph.D.
Technology and Network Operations: University-wide Networks, Security Administration and E-Mail Services. The director is Tom H. Karson, MD, who is also the Deputy CIO.
Central and Administrative Systems: Computer Operations, Servers, Financial Applications Support, and the Student Information System (Banner). The director is Mr. Terry Every.
Research Computing: technical and consultative support for University researchers. The director is Tom H. Karson, MD, who is also the Deputy CIO.

ITS System and Network Status Blog

Scheduled Exchange/Blackberry maintenance - October 13 @ 6:00 pm (COMPLETE)

Permanent link

This scheduled maintenance has been completed.

Thank you for your patience and cooperation.

On Tuesday, October 13 starting at 6:00 pm for one (1) hour the Exchange system will be inaccessible due to server maintenance. At the same time maintenance will also be performed on the Blackberry servers.

All communication between the Exchange system and the Blackberry servers will be placed on hold until the maintenance is completed.

If you are receiving this email your mailbox resides on the affected Exchange system.
During this outage, the following services will be unavailable:

· Exchange (Outlook/Entourage) Mail - unavailable to users with mailboxes on the affected database.

· Outlook Web Access (Web-mail) - unavailable to users with mailboxes on the affected database.

During this time you may continue to work off-line in cached mode in Outlook; however, Outlook Web Access (OWA) will not be available.

Any email sent by you during maintenance will automatically be placed in your local outbox until the maintenance has been completed and you are reconnected to the Exchange system. Once the Exchange system is back in service and you are connected, any emails in your Outbox will be automatically sent.

Any pending incoming email addressed to you during maintenance will be received, routed and automatically delivered to you once the Exchange system is back on-line.

No mail will be lost.

Any pending messages to or from your Blackberry will be transmitted after the maintenance is completed.

Thank you for your cooperation.

Last Edited by Jim Maron at 10/14/2009 12:11 PM

Server Maintenance - 9/5/09 - 8PM (RESOLVED)

Permanent link

All Maintenance has been completed.

If you are still having a problem, please contact the Help Desk at #6123 or 212-960-5294

Thank you for your patience during this time.

The data center server storage is being upgraded at 8:00 pm Saturday, September 5 until approximately 2:00 am Sunday, September 6.

During these hours almost all central server activity will be affected as well as Banner access and Jacada. One of the few areas not affected is Exchange but Blackberry service will be affected. We hope that the choice of these late hours on a holiday weekend will cause disruption to the smallest number of people.

The YU, Einstein and Cardozo websites will also be affected. In their place there will be one simple website indicating that maintenance is being performed and that service will be restored by 2:00 am, Sunday, September 6.

Last Edited by Jim Maron at 9/8/2009 9:59 AM