Staff Development Programs
Client Service Workshop | Effective Listening Skills | Microsoft Office Training
Performance Management | Labor Relations Training
We are pleased to announce a number of exciting staff development initiatives focused on developing the client service, communication, and Microsoft Office skills of our staff.
If you are interested in being a participant you’ll find a registration link following each program description, which will provide locations, dates and times. Please be sure to obtain your supervisor’s approval before registering for a program.
Programs are open to staff regardless of location. Feel free to register for the program(s) that is most convenient to your time and schedule.
Client Service Workshop: Building a Student and Client Centered University
In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your external and internal customers can directly affect your individual goals as well as your team’s, department’s, and the University’s performance.
The Building a Student and Client Centered University workshop is a half-day program designed to give you the skills you need to communicate professionally, gain respect, enhance customer relationships, and secure an overall competitive advantage through customer service excellence.
What You Will Learn:
- Know what customers expect
- Increase your credibility with customers
- Manage stressful situations more effectively
- Recognize the signals of customer irritation, how to respond appropriately, and assist in quickly finding a workable solution to your customer’s problem
If you have any questions, please contact Natasha Reid at 718-430-3348 or via email at natasha.reid@einstein.yu.edu.
Effective Listening Skills
When was the last time you wanted to scream: “Is anyone listening?” Well you are not alone. Although all of us talk and listen to one another, we may not have the best listening skills or be truly communicating. In a working environment defined by diversity, stress, and uncertainty it is not surprising that misunderstandings arise. Life and work can be demanding and those demands can lead to hearing rather than listening.
This training program is designed to teach you how to be an effective listener and provide strategies that will help you deliver your messages with increased effectiveness.
What You Will Learn:
- Understand the difference between hearing and listening
- Learn active listening techniques
- Identify elements to interpret, evaluate, and respond to messages and communication styles
If you have any questions, please contact Natasha Reid at 718-430-3348 or via email at natasha.reid@einstein.yu.edu.
Microsoft Office Training
Introduction to Microsoft Word 2007 – A core skills course
A one-day workshop for new Word users or those who need remedial assistance in the basics of word. Participants will learn to create and edit documents, correct spelling and grammar, format and print work, learn to create beginning macros and use Mail Merge to create form letters. Participants should have a basic understanding/familiarity with the Windows environment.
Microsoft 2007: Introduction to Excel 2007 - Program E-1– A core skills course
A one-day workshop, participants will learn to enter data and formulas, create labels, and create and print spreadsheets. Participants will also learn to copy and move data and use ranges, headers and footers. Participants should have a basic understanding/familiarity with the Windows environment.
Microsoft 2007: Word Beyond Basics – Program W-2– An advanced skills course
A one-day program aimed at growing the skills of staff that already possess an effective working knowledge of Word. This one-day workshop will cover headers, footers, custom tabs, envelops, search and replace, margins and indents, Auto-Text, AutoCorrect, grammar checker, and mail merge among other topics. Participants should possess knowledge equivalent to the topics covered in "Introduction to Microsoft Word.
Microsoft Excel 2007: Power Calculations in Excel- An advanced skills course
Participants will learn advanced Excel skills including using pivot tables, consolidation, functions, absolute and mixed cell addresses, and multi-sheet calculations. You will also learn how to combine sheets into a single workbook, use linking, 3-D formulas, and work with multiple related sheets or workbooks. Participants should have knowledge equivalent to the topics covered in “Introduction to Excel” and mastery of basic Excel data entry, formatting, and copying skills.
Microsoft 2007: Creating Excel Formulas
A half-day workshop for participants who have completed an introductory course in Excel, and/or are sufficiently experienced with Excel to be able to open and save spreadsheets, enter data and basic formulas, understand formatting, and print. This program will provide additional instruction in creating both simple and more complex formulas that incorporate addition, subtraction, multiplication and division, and apply mathematical order of operations.
Microsoft 2007: Introduction to Powerpoint
A one-day workshop for new users who want to acquire basic skills, or for those "self-taught" users who need a more formal introduction to this powerful tool. Participants will review Powerpoint basics including getting started, creating a presentation, and the basics of editing, drawing and presenting a slide show.
If you have any questions, please contact Natasha Reid at 718-430-3348 or via email at natasha.reid@einstein.yu.edu.
New Training Programs
Performance Management Program
Labor Relations Training
To find out about the dates of our program offerings please visit the Staff Development Calendar page. Please remember to obtain your supervisor’s approval before registering for a program.
Keep visiting our site for more information about future staff development activities!