Welcome to ITS at Yeshiva University

Our mission is to assist the Yeshiva University community by providing technology solutions to our faculty, staff, and students in support of teaching, research, and administration. The pages of our website provide specific details about our operations, how-to documents on numerous IT services, and contact information.

Organizational Structure

To remain competitive among other leading national research universities, Yeshiva University requires a nimble and responsive information systems environment, high levels of integration among its applications as well as a reliable and cutting edge network infrastructure. High level support of academic and clinical research endeavors is also paramount to our success. To create greater efficiencies and attain a higher level of accountability, Information Technology Services has 5 main functional areas with Directors who report directly to Vice President Marc Milstein, the University’s Chief Information Officer. 

The five areas are as follows:

• Academic and User Support Services: Academic Computing, Multimedia, Help Desk and Desktop Support. Director is Jay Savage.
• Enterprise Systems: Data Centers, Servers and Email Operations, Web Systems and Programming, Student Information System (Banner), Financial Applications Support. Director is John Fcasni.
• Technology, Network and Security: Network Operations and Security, Planning, Design and Construction, Technology Standards, Information Security. Director is Sean Cottman.
• Project Management: Cross-Institution and End User Focused Project Efforts. Director is David Etherton.
• Telecommunications: Manhattan Campuses Voice and Mobile Services. Director is Otto Carmelo. 

Policies

Computer Policy Handbooks (Requires PDF reader):

• University Handbook for Faculty and Administrators  
• University Handbook for Staff
• University Handbook for Students   

Contact Us

If you have any questions or feedback, please contact us at helpdesk@yu.edu. To open a ticket online: ITS Help. (if you’ve never opened a ticket online, read ITS Help Guide.)